United Airlines Phone Number

Call United Airlines customer service faster with GetHuman

  • Calls United Airlines's Reservations department
  • The average hold time is 16m
  • Hours are 24 hours, 7 days
  • The best time to call is 3:15pm
  • Popular issues for this call center: Refund Flight, Baggage Problem, Change Flight, Flight Inquiry, and Special Request.
  • Reach a live United Airlines agent: When the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international.
  • What you hear when you call: How can I help you? Please say in a few words how we can help you today.

What to expect when you call

Heard when the phone system first answers
"Thanks for calling United Airlines. We're receiving significantly more calls than normal, and hold times may be longer than usual. If you're not traveling within seventy two hours, we ask that you contact us closer to your trip to allow us to prioritize, though, with more immediate travel plans. You can also change your plans online or on the United mobile app. If you booked your travel through a travel agency, please reach out to them for assistance. We appreciate your patience."
Excerpt from a call with United Airlines
Sunday, January 7, 2024 2:46 AM
They may need the phone number on your account
"Thanks for calling United Airlines. We're receiving significantly more calls than normal. And hold times may be longer than usual. If you're not traveling within seventy two hours, we ask that you contact us closer to your trip to allow us to prioritize those with more immediate travel plans. You can also change your plans online or on the United mobile app. If you booked your travel through a travel agency, please reach out to them for assistance. We appreciate your patience.
Great news. We now offer the option to chat with our agents via text message.
Would you like me to send you a text to the mobile number you are calling from to continue this conversation?"
Excerpt from a call with United Airlines
Friday, March 22, 2024 12:45 AM
They may ask your reason for calling (instead of a menu)
"Thanks for calling United Airlines. How can I help you? Please say in a few words why are you calling us today."
Excerpt from a call with United Airlines
Tuesday, March 26, 2024 1:42 PM
They may ask you to say or enter information
"For example, you can say things like, I need help finding my bags or I'd like if you tell me what you need help with, I'll be able to connect you to the right agent or help you myself."
Excerpt from a call with United Airlines
Saturday, March 23, 2024 2:25 PM

Calling United Airlines Customer Care at 800-864-8331

Nov 28, 2023

This United Airlines helpline is set up to handle a wide range of customer inquiries. When I called, I was greeted by a voice prompt asking me to state the reason for my call. Although there is no automated menu, the system’s voice prompt offers a number of potential issues it can assist customers with, including help checking into a flight, assistance with booking a flight, and changing a reservation.

I wanted to check the status of a flight going from Dallas to Los Angeles. The system handled my request using verbal commands, which can be a bit tedious when you have to go through multiple options. 

For instance, when I was inquiring about the status of the flight I was interested in, I had to say the names of both cities multiple times and specify which airport in each city I needed information about. Each time, the system prompts you to say “yes” if it has heard you correctly. But if you say “yes” too quickly (or not quickly enough), it can easily misunderstand your response and send you back to the beginning of the process.

After a couple of tries, I got the system to understand that I wanted to check on a flight from Dallas Fort Worth International Airport to Los Angeles International Airport. Unfortunately, the information it provided was incorrect. I was informed that there were no flights on the day of my call on United Airlines that originated in Dallas and landed in Los Angeles (in actuality, there were 10+ flights that fit this criteria).

I was confused enough by the information provided by the automated system that I chose to wait on the line to talk to a customer service representative. Using the voice command “agent,” I was connected with a live representative after a relatively short wait time.

The United Airlines rep I spoke with was friendly and helpful. He gave me the details about that day’s flights from Dallas to Los Angeles. I did ask why the automated system had been unable to provide me with that information, but he wasn’t sure of the answer to the question.

I wasn't happy with my experience trying to use the voice system to get information. It took multiple tries to get the system to understand me, and it seemed to take longer than it typically takes to work through an automated menu. It didn’t help that the system couldn't provide me with the information I was after.

That said, once I was connected to an agent, the experience was pleasant. I wouldn’t hesitate to call this number again for customer assistance, but I would immediately opt to speak with an agent rather than trying to navigate the voice system. My experience might also have been smoother if I'd been more prepared to provide additional information, such as a flight number.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

United Airlines Customer Phone Number 800-864-8331 - Stats

Phone number to dial800-864-8331
Call-back availableYES
Call picked up by a real personYES
Department you're callingReservations
Call center hours24 hours, 7 days
Best time to dial3:15pm
Average wait16 minutes
Current wait24 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, email, twitter, facebook
Quality of communication36%
Quality of help31%
Customer votes35,199
Information last updatedSun Mar 24 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

United Airlines's Best Toll-Free/800 Customer Phone Number

This is United Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a United Airlines agent. This phone number is United Airlines's Best Phone Number because 218,658 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-864-8331 include Refund Flight, Baggage Problem, Change Flight, Flight Inquiry, Special Request and other customer service issues. The United Airlines call center that you call into has employees from India, Philippines, Massachusetts, Ohio, North Carolina, Nevada, Illinois and is open 24 hours, 7 days according to customers. In total, United Airlines has 10 phone numbers. It's not always clear what is the best way to talk to United Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to United Airlines?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like United Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with United Airlines, including email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our United Airlines Customer Service page for more information.
United Airlines Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!