Booking.com Customer FAQ

We're sorry, but we cannot confirm individual communications on behalf of Booking.com. Instead, we advise you to directly verify any job offer or recruitment communication you receive. If you suspect a message might be fraudulent, do not respond or share personal information until you've confirmed its legitimacy. Always remember, official communication from Booking.com should be from an @booking.com email address and any open positions will be listed on the company's official careers webpage. Your best course of action would be to directly reach out to Booking.com's official customer service team for clarification.

Good evening. Please be aware that Booking.com will never ask for personal information or details related to your booking via unofficial communication methods such as WhatsApp. We recommend not responding to this message and not sharing your information. Genuine job opportunities are posted on the official Booking.com Careers website. If you're unsure about a communication you've received, please refer to the official Booking.com website or contact us through the links available on the page you're currently viewing. Please always be aware of potential scams and report suspicious activity.

We're sorry to hear about the inconvenience. You can reach Booking.com's customer service for such issues. They usually deal with accommodations, but can guide you on how to handle issues related to flights, too. Bear in mind, however, that Booking.com is primarily a hotel and accommodation booking platform and does not handle air travel. If you booked a flight through a link on Booking.com, you might need to contact the airline or travel agency directly for assistance. For the most accurate contact information for Booking.com, there are links right here on this page that you're currently viewing.

Yes, you can change your email address on Booking.com. Here's how to do it: 1. Log in to your Booking.com account. 2. Click on your name at the top-right corner and go to 'Account Settings.' 3. In 'Manage Account,' find 'Edit Email' and click on it. 4. Enter your new email address and click 'Save.' After this, you should receive a confirmation email to your new address. Click on the link in that email to confirm the change, and your new address will be updated in the system.

We're sorry to hear that you're having trouble accessing your account. If you can't log in to your account on Booking.com, click on the "Forgot your password?" near the sign-in option. You will be prompted to input your email and reset a new password. Once you regain access to your account, you can cancel your booking by going to 'My Bookings', select the bookings you want to cancel and follow the prompts. Each hotel has its own cancellation policy which is stated on the booking details page, so any refund depends on these terms. Please review your individual reservation cancellation policy prior to cancelling your booking.